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FAQ

  • Q Are you a trading company or factory?

    A
    Astar is a professional commercial kitchen equipment manufacturer with factory located in Baiyun District, Guangzhou, China. We have import and export rights & are able to provide one stop kitchen equipment purchase service for clients.

  • Q What product do you manufacture?

    A
    We mainly manufacture baking related kitchen equipment, including gas oven, electric oven, convection oven, rotary oven, pizza oven, proofer, sheeter, toast moulder, mixer and so on.

  • Q What is the payment term?

    A We accept T/T, W/U, L/C, DP and so on.

  • Q Do you arrange for shipment to buyer's country?

    A
    Yes ,we will arrange for shipment to any place, but all ocean freight and custom declare fee belongs to buyers side. 
    We accept Ex-works in factory, FOB Guangzhou. CFR destined port. CIF destined port.

  • Q What is the delivery time?

    A
    For bulk quantity, leadtime will be about 5~15 days after receipt of deposit. For sample, usually we have products in stock, please feel free to contact us for detail.

  • Q What is your warranty?

    A 24/7 after sales hot line service & one year spare part warranty.
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